A telecoms makeover for Crowne Plaza
An urban refuge in the heart of the Mile High City, the Crowne Plaza – Denver Downtown announced the start of an $18 million renovation in August 2016, this included a makeover of the property’s 364 guestrooms, with an innovative design developed with industry-leading influencers and experts.
A new converged hospitality Telephone System was required to meet the changing needs of today’s modern business traveller.
The new Telephone System had to use the latest SIP phones for operational areas with new wireless and bedside phones in the guestrooms.
Comprehensive yet user-friendly Operator Consoles were required to effectively handle guest calls.
The Telephone System had to use the latest VoIP technology and provide hospitality industry features at a cost-effective price.
The system had to integrate fully with Opera Property Management System.
Being a fully operational hotel, the cutover needed to be straightforward and seamless with minimal disruption to guests and staff
Built using the latest VoIP technology, QDOS delivered a PhoneSuite Voiceware Telephone System. The platform is designed specifically for hotel use, with over 4,000 telephone systems deployed cost-effectively across North America, to IT Brand Standards.
The Crowne Plaza – Denver Downtown utilizes a Voiceware Series 2 Hospitality Telephone System with SIP and PRI Trunking, 4 Polycom Display Consoles and 26 Polycom Executive Handsets, with 890 AEI Analog Handsets.
The PhoneSuite Voiceware platform provides Integrated Call Accounting, Voicemail and Auto Attendant applications that eliminate the need for third-party products, reducing the price tag, and offering Crowne Plaza – Denver Downtown cost-effective operating charges.
QDOS supplied the latest Polycom SIP phones for operational users across a CAT5 infrastructure, and AEI phones in the guestrooms. Staff and guests can now utilize the full set of advanced features available in Voiceware.
The PhoneSuite Voiceware can be run locally or hosted in the Cloud, allowing the hotel to keep system maintenance responsibility in-house, whilst utilizing the experts at QDOS to monitor and update the system.
The PhoneSuite Voiceware is feature rich with the best of today’s and tomorrow’s phone system technology. Powerful, modern administrative features, advanced guest tools and interaction capabilities, and a new and more efficient approach to front desk communications is standard.
I would like to thank you for all the hard work, dedication, focus, and passion that you have demonstrated throughout the decoupling and the brilliant rollout project for our newly acquired hotels. The feedback received has been fantastic and you have all been instrumental in the success of this project.
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