The Crowne Plaza London – Albert Embankment is the first luxury hotel to open in central London’s latest area of regeneration, alongside the new home of the US Embassy and numerous high profile residential developments, from Battersea Power Station to Embassy Gardens. Located on the South Bank of the River Thames, the hotel offers breath-taking views over the River Thames, including the Houses of Parliament and the London Eye.

With their long-standing history providing communication solutions for the Intercontinental Hotel Group, QDOS-sbl was delighted to be asked to provide a Converged Telecoms and IT Network for the newly built hotel. The venue features 142 bedrooms, including six spacious suites, many with stunning, unobstructed city and river views, via floor-to-ceiling windows. In keeping with its neighbour, the US Embassy, the hotel offers an American lobby bar and restaurant, with the jewel in the crown being a chic sky terrace on the 14th floor, with inspiring panoramic views of the River Thames.

This exciting new hotel is symbolic of the new brand platform for Crowne Plaza Hotels & Resorts from Intercontinental Hotel Group, showing their commitment to remain at the forefront of the new way of doing business with design-led, culturally-relevant and technology-enabled solutions.

QDOS-sbl installed a Converged Telecoms and IT Network for the Crowne Plaza London – Albert Embankment, including a virtualised Mitel MiVoice for hospitality business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications.

Privately hosting the Mitel platform on the hotels IT Local Area Network infrastructure reduces the need for expensive hardware and eliminates potential points of failure whilst at the same time reducing the cost of ongoing operating costs. Connected Guests iCharge offers a comprehensive set of call accounting features enabling hotel staff to manage billing for guests and administration teams. iCharge also provides an interface to Oracle Hospitality OPERA Cloud Services – an enterprise Property Management System (PMS) platform for hotel operations, offering comprehensive, next-generation capabilities hotels need to enhance guest experiences and improve operating efficiency.

Connected Guests InnLine provides a fully featured hospitality messaging application focused on the needs of guests and hotel staff. In addition, InnLine delivers a range of system wide features including multilevel auto attendant. Mitel 6920 and Mitel 5304 handsets were installed for Front and Back of House and VTech S2110 bedroom handsets were installed with VTech S2411 cordless phones in the suites. In addition, a Mobile Signal Repeater and Distributed Antennae System was installed so as to receive and transmit signals from cellular carriers and extend coverage within the hotel. A BlueSky Wireless Fire Alarm middleware messaging platform was also installed to take alerts from the Fire Alarm system and deliver messages based to Spectralink 8440 Voice over WIFI cordless telephones.

A full HP server and core & edge network switch infrastructure was provided, together with 31 HP PCs and laptops. Microsoft Office 2016 was installed together with Google G Suite, an integrated suite of secure, cloud-native collaboration and productivity apps powered by Google AI. Including Gmail, Docs, Drive, Calendar and Meet. In addition, Sophos Cloud, Software as a Service (SaaS) offers complete security management from the cloud meaning the hotel did not need to install any server-side products, maintain backups, or monitor performance – this is all provided by QDOS-sbl under a 24/7/365 maintenance support agreement. This is enhanced by the installation of Autotask Endpoint Management (AEM) Remote Monitoring and Management SaaS tools delivered that deliver visibility and control over all devices supported, across multiple operating systems – all through a single platform in the QDOS-sbl 24×7 Network Operations Centre.