QDOS has been selected to upgrade the Alcatel-Lucent OmniPCX Enterprise Telephone System for Crowne Plaza Amsterdam-South, and to provide 24/7 technical helpdesk and field based support for the hotel.
The hotel features 207 modern rooms, including 16 club rooms and 16 suites, and is situated in Amsterdam Zuidas. This area is the new urban centre devoted to international commerce, with Amsterdam Schiphol International Airport, the RAI Convention Center and the city centre only a few minutes away.
The Alcatel-Lucent 4645 Voice Messaging Service, Communication Server was upgraded to provide integrated voicemail with automated attendant features for internal or external callers.
The OmniVista 2500 Network Management System was upgraded to prepare, assist, and provide automation of all required network provisioning changes. This automation significantly reduces the hotels overhead costs from time spent and staff support to manage adds/moves/changes of the platforms.
Remote diagnostics and maintenance (RDM) enables QDOS to diagnose any faults and to take corrective maintenance actions, like changing settings to improve performance or prevent problems like breakdown, wear and tear. RDM can replace manpower at remote locations by technical experts in a central location, in order to provide immediate technical support when required. In addition, a 24/7 support contract delivered under a closely monitored Service Level Agreement ensures that if onsite attendance is required that trained engineers and third-party suppliers arrive, identify and resolve any issue promptly, and professionally.
Crowne Plaza Amsterdam – South
George Gershwinlaan 101, 1082 MT Amsterdam,